Return Policy

At KUHL Lighting, we want you to be 100% satisfied with your purchase. Our sincere goal is to provide an enjoyable shopping experience that encourages you to shop with us for years to come. On the occasion that you receive a product that you are unhappy with, our experienced customer service staff is just a phone call away and will guide you through our return policy. Customers who place orders online are responsible for the accuracy of their product selection and information entered. Customers who place orders by phone or in-store must review their receipt for accuracy within 24 hours.

Note: If your product has arrived damaged or doesn't work properly, please refer to the "Damaged & Defective Goods Policy" below.

Returning a Special Order
All special order items are final sale

Items not eligible for returns/credit include:

• Any item that has been assembled, installed (including cut or clipped wires), modified or used in any way.
• Any item that is not in resalable condition.
• Any item that is not in the original box with sufficient packaging materials
• Large orders: (Orders containing 6 or more of a single sku. When ordering large quantities, we suggest ordering a sample for evaluation.
• Light bulbs, parts, and shades.
• Any item not purchased from KUHL Lighting.
• Shipping & handling charges.
• Custom made-to-order products, including Hubbardton Forge.
• Clearance Items.
• Special order area rugs.

Damaged & Defective Goods Policy
We understand that a product may get damaged in transit or, on occasion, there may be a manufacturer product defect. Rest assured, we will stand by you during this process and make sure we do everything we can to bring it to a satisfying and timely conclusion. Defective items will be replaced by the manufacturer. If glass arrives chipped or broken, please CALL – often the item can still be installed, and the replacement glass can be attached when it arrives. KUHL Lighting will not be responsible for any labour costs incurred as the result of the installation of wrong ordefective parts/product.

Cancellation Request
If you would like to cancel an order that has not shipped from the manufacturer, simply contact one of our sales associates at (807)285-3411. Then, we will submit a request to the manufacturer for cancellation. Shortly after, you will receive an email or phone call acknowledging your cancellation request followed by another email or phone call either confirming the cancellation or stating that we were unable to cancel. Please allow up to 24 hours for confirmation of cancellation. Please be aware that some items may have already shipped from the manufacturer and be in route for final delivery to the store. Once an order has already shipped, it cannot be cancelled, rerouted or redirected. If you would like to return the item, you will need to follow the "Returning a Special Order Policy". Some items that are custom made or built-to-order cannot be cancelled.

Items on Backorder
If you are cancelling an order due to backorder, we recommend you first call our store to verify the accuracy of the date before making your final decision. There are times when manufacturers have stated items as backordered, only to find that they have already shipped or are going out the next day. On the other hand, if the item is truly unavailable for an extended period, we sincerely apologize for the delay. Please note that since a cancellation request is time sensitive, please do not email or leave voice messages regarding your intention as it may slow the process down. It is important that you get a hold of a store associate directly at (807)285-3411